Darrel Brown & Company (Pty) Ltd is an Authorised Financial Services Provider | Reg. No.: 1999/04255/07 and comply with the following legal requirements:
1. Privacy Policy
Our Privacy Policy is published on our website and provides a guide on POPIA legislation and how we process personal information. We endeavour to ensure the quality, accuracy and confidentiality of all personal information in our possession.
2. Conflict of Interest Management Framework and Policy
In our commitment to rendering an ethical and transparent service to our clients, DARREL BROWN & COMPANY (PTY) LTD has adopted and implemented a Conflict-of-Interest Management policy, that complies with the provisions of the Financial Advisory and Intermediary Services Act, 37 of 2002.
The Policy provides clarity as to what constitutes a Conflict of Interest and the process to follow when a Conflict of Interest has been identified. Conflicts of Interest should be avoided as far as possible. If this is not possible then the FSP must implement mitigation controls to manage such risks and properly disclose such risks to clients, to ultimately ensure the fair treatment of clients at all times.
3. TCF Policy
Our clients are our most valuable asset, and our aim is to protect their interests at each stage of the advice process and endeavour to meet their expectations of high-quality service. We are therefore committed to ensuring that the Financial Sector Conduct Authority (FSCA) initiative of “Treating Customers Fairly” (TCF) is embedded in all areas of our business.
- Outcome 1 – Principle of Culture & Governance
- Outcome 2 – Principle of Product Suitability
- Outcome 3 – Principle of Disclosure
- Outcome 4 – Principle of Suitable Advice
- Outcome 5 – Principle of Performance and Service in line with expectations
- Outcome 6 – Principle of Claims, Complaints & Changes
4. Complaints Management Framework and Policy
Should you wish to pursue a complaint against DARREL BROWN & COMPANY (PTY) LTD, you should address the complaint in writing to us at admin@djbrown.co.za
COMPLAINT means, subject to section 26(1)(a)(iii) of FAIS, a specific complaint relating to a financial service rendered by a FSP or representative, to the complainant, on or after the date of commencement of this Act, and in which the complaint is alleged that the provider or representative:
a) has contravened or failed to comply with a provision of this Act and that as a result thereof, the complainant has suffered or is likely to suffer financial prejudice or damage.
b) has wilfully or negligently rendered a financial service to the complainant which has caused prejudice or damage to the complainant, or which is likely to result in such prejudice or damage; or
c) has treated the complainant unfairly.
We will ensure that any complaint will be dealt with in a courteous, timely, effective and fair manner, but if you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
5. Promotion of Access to Information Policy
This information manual is drafted in terms of The Promotion of Access to Information Act, 2 of 2000 (“PAIA”) .
The purpose of the Manual is to provide details on records and information of DARREL BROWN & COMPANY (PTY) LTD that are available and accessible, once the requirements for access have been met. It sets out the procedures to be followed by a person that wants access to information that are subject to protection and non-disclosure, if such person wants to exercise or protect a right.
